Completion factor in massive open online course in developing countries: A literature review in 2015-2021

Massive Open Online Course (MOOCs) has helped develop the education sector since the Covid-19 pandemic, though it causes low retention. This study used a systematic literature review method to analyze the factors affecting the retention level of MOOCs participants in developing countries and worldwide. A total of 89 publications in the Scopus journal during 2015-2021 and 26 published in developing countries were examined. The results showed that the factors affecting the retention level of MOOCs' participants include perceived ease of use, usefulness, social influence, and self-efficacy. However, motivation was an insignificant factor in developing countries despite being significant worldwide. Infrastructure was an internal factor for the retention level among participants, though this study can be further expanded using better methods. © 2022 Birlesik Dunya Yenilik Arastirma ve Yayincilik Merkezi. All rights r eserved.

[Telehealth experiences in a specialized mental health hospital during the COVID-19 pandemic in Peru]. / Experiencias de telesalud en un hospital especializado en salud mental durante la pandemia de COVID-19 en Perú.

The objective of this article is to present the experiences of telehealth in a hospital specialized in mental health in Lima, Peru during 2020. In accordance with the provisions such as the temporary closure of face-to-face care and mandatory confinement between the months of March As of December, care was progressively provided through telephone calls, video calls or digital platforms, with 57,398 teleconsultations and telemonitoring, 4411 mental health orientations, 295 teleinterconsultations in psychiatry, 42 teletraining activities and 29 educational sessions in mental health aimed at the general population. We conclude that the implementation of telehealth for the care of the users of the Hermilio Valdizán Hospital contributed to mental health care and reduces the gaps in access to specialized care in psychiatry due to the consequences of COVID-19.

El objetivo de este artículo es dar a conocer las experiencias de telesalud en un hospital especializado en salud mental en Lima, Perú durante la pandemia de COVID-19. En concordancia con las disposiciones, como el cierre temporal de la atención presencial y el confinamiento obligatorio entre los meses de marzo a diciembre del 2020, se brindó progresivamente atención a través de llamadas telefónicas, videollamadas o plataformas digitales; se realizaron 57398 atenciones de teleconsultas y telemonitoreos; 4411 orientaciones en salud mental; 295 teleinterconsultas en psiquiatría; 42 actividades de telecapacitación y 29 sesiones educativas en salud mental dirigidas a la población general. Concluimos que la implementación de la telesalud para la atención de los usuarios del Hospital Hermilio Valdizán contribuyó al cuidado de la salud mental y permite reducir las brechas de acceso a la atención especializada en psiquiatría por las consecuencias de la COVID-19.

Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

PurposeSince the outbreak of the COVID-19 pandemic, customers fear for their health when interacting with service providers. To mitigate this fear service providers are using safety signals directed to consumers and other stakeholders who make organizational assessments. The purpose of this article is to synthesize the range of safety signals in a framework that integrates signaling theory with servicescape elements so as to provide guidance for service providers to assist in their recovery.Design/methodology/approachThe authors extracted examples of how service providers signal safety to their consumers that the risk of infection is low in exchanging with their service. These examples were taken from secondary data sources in the form of trade publications resulting from a systematic search and supplemented by an organic search.FindingsIn total 53 unique safety signals were identified and assigned to 24 different categories in our framework. Most of the signals fell into the default and sale independent category, followed by the default contingent revenue risking category.Originality/valueThis study builds on signaling theory and service literature to develop a framework of the range of safety signals currently in use by service providers and offers suggestions as to which are likely to be most effective. Further, a future research inquiry of safety signals is presented, which the authors believe has promise in assisting recovery in a post-pandemic world.